🔧 Midas

Normally at this location, the service is excellent. Today my experience was one of the worst I’ve ever experienced. I had an 8am appointment for my 2014 Ford Explorer. I explained thoroughly that my check engine light was on from sensor and gas cap issue. Manager explained that they would run a diagnose to get the severity of the issue. Cane back at 11am, vehicle was still waiting to be serviced. Manager explained that it was 10 cars in front of mine for a diagnosis. I waited patiently until around 11:40 I noticed the mechanic had pulled my vehicle in and wasn’t running any diagnosis on my issue at hand but was looking at the water pump which I recently had sealed. I asked the manager what the mechanic is doing, and she explained he is working on the water pump….what did you bring your car in for!!!???? I explained to her that I shared my concern with you at 8am and you said you would run a diagnostic for my sensor….which was related to a camshaft sensor error. She said well you have 4 on your vehicle what do you wanna replace!!! That’s why I bought my vehicle in to your shop for you to run a diagnostic and tell me which one or more needs to be replaced!!!! I shouldn’t guess…you are the expert. Oh and by the way I’m a previous client that has spent well over $5k at This Location With you!! Needless to say, no diagnosis was ever ran, she guessed and assumed what I wanted done on my vehicle which led to an epic failure and my frustration. I’ve have reached out and filed a complaint waiting for a return call.

Denise was AMAZING! She explained options and costs with a practical, no nonsense approach. There was no hustle nor oversell. I felt like she took the responsibility of making sure my vehicle was safe, seriously. She emailed me photos of my vehicle inspection and patiently answered my questions.I would highly recommend Midas 4433 S Kedzie . Denise and her team are quite competent! Nice work!

Came here with a leaking tire and probably in need of an oil change and was able to get in and out relatively quickly. Service was pretty spectacular and they even applied some discounts I didn’t know about. I got plenty of help and suggestions for my car issue and they went above and beyond to fix what they could and save me some money along the way. Definitely recommending to whoever needs car service.

Thank you Denise for helping us with our preowned vehicle inspection! You got us in quickly and helped us pick the best inspection for our vehicle! We appreciate your jokes and just all around friendly service. Highly recommend this location!

When it comes to oil changes and great customer service. This is my go to spot to come and get my oil change. When it comes to great customer service I recommend this place. Very professional, nice, patient and love the atmosphere. I love how they always call to confirm my appointments. Also, when it comes to the service I love how they always let me know if they have any promotions or coupons available. Conner is one the best customer service representatives very helpful, professional and always greets you with a smile. If you have time why not make your appointment with Midas today.