🔧 Perillo Service Center

I brought my vehicle to Perillo BMW as instructed by BMW Corporate due to an unresolved Level 5 water pump fire hazard recall, a safety issue acknowledged by the NHTSA. As a concerned African American single mother of two, I hoped to have this serious issue addressed. However, my experience at this dealership was deeply disappointing and disheartening. Before my car was even examined, I was presented with a bill for diagnosis, and a foreman named Stefan immediately dismissed the possibility that my car’s issues were related to the recall. His demeanor was rude, biased, and dismissive. Rather than focusing on the reason for my visit—a safety recall with no existing remedy—he made unnecessary comments about the overall condition of my vehicle, which felt judgmental and completely unrelated to the issue at hand. What’s most troubling is that the dealership seemingly blocked any effort by BMW Corporate to assist me with this safety concern. The engine oil leak in my vehicle, which makes the unresolved recall even more dangerous, was disregarded, and instead, I was pressured to pay $7,000+ in repairs. This feels like a predatory approach, especially considering the recall itself has no corporate remedy. This experience reflects a lack of professionalism, empathy, and fairness. It also raised concerns about prejudice in how I was treated as a Black woman seeking help with a serious safety issue. I came to Perillo BMW expecting assistance and accountability for a manufacturer-issued recall, and instead, I was met with dismissive attitudes and unnecessary barriers. Israel has since stepped in and he seems to be the only reasonable person there

The worst and the rudest. I ordered a tire and was asked to return once it arrived. I showed up as instructed and waited an hour, only to be informed that it would take an additional 45 minutes to an hour to install—a job that usually takes only 5 minutes. To make matters worse, as a justification I was told the tire “arrived” at 5 p.m., only the conversation was 4:50 p.m. :p The lack of communication, respect, and professionalism was frustrating. I wouldn’t recommend this service.

I am a longtime Perillo BMW service customer (or "Gold Coast Motor Cars" as they sometimes style themselves), and my experiences with their work have been very good. Their service team has been responsive—Ana Salgado and Alex Padalko in particular have been wonderful. However, their cashiers' conduct today was disgraceful. In the past, our caregiver has picked up our car and I have paid for the service online. No problem. However, without telling us ahead of time, Perillo apparently changed their pickup policy, such that they no longer accept remote payments. Because they did not tell us about this "new policy," we did not make arrangements for our caregiver to be able to pay when she arrived to pick up the vehicle. This created a problem, because our caregiver was due to pick up our young children from school. We explained the situation to Perillo and asked them to release the car so our caregiver could pick up the children. In a word, their response was heartless. I offered to pay over the phone, and I offered to immediately leave my office downtown to come pay the bill. Perillo refused any of these solutions, instead explaining to me over the phone—"as a courtesy"—the details of their policy change. Two employees told me there was nothing they could do, while they supposedly tried in vain to reach someone with authority to authorize a remote payment. They did not say whether this was possible, and could not even tell us how long it would take to find out. Ultimately, Perillo never did anything to release the vehicle without payment. Our caregiver was able to leave only after I made arrangements through our credit card company for her to be able to pay on site. Bottom line: Perillo blindly adhered to an unannounced new policy, and would not budge to accommodate a longtime customer whose kids were left waiting at school.

My first foreign vehicle, and I’m only bringing my Alfa Romeo here as long as I own it. Carlos is the best. Even gave me a new, Perillo branded license plate frame free of charge without pointing it out. A very nice touch I noticed a day later. No upsells past oil change, and gave vehicle a 100% clean bill of health, even noting how much brake/tire life I currently had, on invoice.

I have been to this place multiple times and always have a fabulous experience. The car comes out clean and the service is impeccable. Carlos is extremely nice and is fair with his price quotes. He walks you through the entire process. Because of Carlos, I would never take my car anywhere else unless absolutely necessary.