Perillo Service Center

I brought my vehicle to Perillo BMW as instructed by BMW Corporate due to an unresolved Level 5 water pump fire hazard recall, a safety issue acknowledged by the NHTSA. As a concerned African American single mother of two, I hoped to have this serious issue addressed. However, my experience at this dealership was deeply disappointing and disheartening. Before my car was even examined, I was prese…

The worst and the rudest. I ordered a tire and was asked to return once it arrived. I showed up as instructed and waited an hour, only to be informed that it would take an additional 45 minutes to an hour to install—a job that usually takes only 5 minutes. To make matters worse, as a justification I was told the tire “arrived” at 5 p.m., only the conversation was 4:50 p.m. :p The lack of communica…

I am a longtime Perillo BMW service customer (or "Gold Coast Motor Cars" as they sometimes style themselves), and my experiences with their work have been very good. Their service team has been responsive—Ana Salgado and Alex Padalko in particular have been wonderful. However, their cashiers' conduct today was disgraceful. In the past, our caregiver has picked up our car and I have…

My first foreign vehicle, and I’m only bringing my Alfa Romeo here as long as I own it. Carlos is the best. Even gave me a new, Perillo branded license plate frame free of charge without pointing it out. A very nice touch I noticed a day later. No upsells past oil change, and gave vehicle a 100% clean bill of health, even noting how much brake/tire life I currently had, on invoice.

I have been to this place multiple times and always have a fabulous experience. The car comes out clean and the service is impeccable. Carlos is extremely nice and is fair with his price quotes. He walks you through the entire process. Because of Carlos, I would never take my car anywhere else unless absolutely necessary.