Perillo Service Center

I brought my vehicle to Perillo BMW as instructed by BMW Corporate due to an unresolved Level 5 water pump fire hazard recall, a safety issue acknowledged by the NHTSA. As a concerned African American single mother of two, I hoped to have this serious issue addressed. However, my experience at this dealership was deeply disappointing and disheartening. Before my car was even examined, I was presented with a bill for diagnosis, and a foreman named Stefan immediately dismissed the possibility that my car’s issues were related to the recall. His demeanor was rude, biased, and dismissive. Rather than focusing on the reason for my visit—a safety recall with no existing remedy—he made unnecessary…

The worst and the rudest. I ordered a tire and was asked to return once it arrived. I showed up as instructed and waited an hour, only to be informed that it would take an additional 45 minutes to an hour to install—a job that usually takes only 5 minutes. To make matters worse, as a justification I was told the tire “arrived” at 5 p.m., only the conversation was 4:50 p.m. :p The lack of communication, respect, and professionalism was frustrating. I wouldn’t recommend this service.

I am a longtime Perillo BMW service customer (or "Gold Coast Motor Cars" as they sometimes style themselves), and my experiences with their work have been very good. Their service team has been responsive—Ana Salgado and Alex Padalko in particular have been wonderful. However, their cashiers' conduct today was disgraceful. In the past, our caregiver has picked up our car and I have paid for the service online. No problem. However, without telling us ahead of time, Perillo apparently changed their pickup policy, such that they no longer accept remote payments. Because they did not tell us about this "new policy," we did not make arrangements for our caregiver to be a…

My first foreign vehicle, and I’m only bringing my Alfa Romeo here as long as I own it. Carlos is the best. Even gave me a new, Perillo branded license plate frame free of charge without pointing it out. A very nice touch I noticed a day later. No upsells past oil change, and gave vehicle a 100% clean bill of health, even noting how much brake/tire life I currently had, on invoice.

I have been to this place multiple times and always have a fabulous experience. The car comes out clean and the service is impeccable. Carlos is extremely nice and is fair with his price quotes. He walks you through the entire process. Because of Carlos, I would never take my car anywhere else unless absolutely necessary.