🔧 Advance Auto Parts

A older lady with blue hair she was about like 45 years old was very rude didn't help at all she started cursing at us about the facts that the light bulb that there systems suggested that I purchased was wrong but instead of helping me reorder a new piece she told us she wasn't going to help us with our reordering with the shipping cost only the refund for the part ? Honestly why should I have to pay extra if we both looked it up and came up with a conclusion there about the bulb the first I ordered it. In the guy I spoke with wasn't there and she was speaking for him as if she was there that day. Very unprofessional should be fired . Be aware very unfriendly in do not work with you.

** late response from 2019, but I see they still suck** This morning I decided to drive to a nearby Advanced Auto Parts location, before I went online to your website & to get a deal on a few items a needed. I found a 25% off discount offer going on & wanted to order the items I selected. The online site said one of my items were out of stock, but I was inside the store actually holding the item. So I took the item (a 2-ton hydraulic jack kit that came with two jack stands), along with my other item to the counter. I explained to the cashier (a young lady), that I wasn’t able to order the item online because it says it’s out of stock. I went on to show her the Exact same online item & asked her can I purchase the item & get the online pricing, since i wasn’t able to order it. She stated that she can’t match their online pricing. I asked why not, & is it because you’re not a manager? She stated she was the manager & that she can’t match their OWN online pricing!! I then stated, “so i’m going to have to go online & pick a further location, when you have EXACTLY what I need right here at this location?” She replied yes!! I said this is absolutely crazy & walked out!!!! I didn’t get her name, but I do have the location, date, & time of my visit. It was earlier today 2/24/2019 between 10am - 10:30am, at your 7118 S. Stony Island ave, Chicago, IL, store # 7536 location. So who ever the female store manager that was on duty that day, needs more training on customer service & price matching policies. Please explain how a large auto parts chain can “price match” competitors pricing, but not even their OWN? I am very disappointed that I wasn’t able to take advantage of the ONLINE EMAIL OFFER that I received from you guys.

The representative I dealt with today was Shay and she was by far the best customer service representative I’ve had the pleasure of dealing with

Shay, what can I say! Far and beyond award winning customer service. From the moment I walked in I was greeted with eagerness to help. I thought I was going to get a great deal online. Shay assisted me with the product number to enter. She made the suggestion that she could look up to see if I can get a better price in store, which I did. Good bye autozone, hello Shay at Advance auto parts.

Today I went into this establishment and the customer service received was at an all-time low. My heart is saddened as too often we go into a business supporting African Americans and the reps feel it's okay to disrespect the customers. Moreover, the female I spoke with today was very disrespectful and unwelcoming. I pray as humans we can learn to love ourselves so we can show love and respect to others we encounter. Praying for our nation.