🔧 Fletcher Jones Audi Service Center

At 10:00 a.m., I dropped off my car and returned at 3:00 p.m. after finishing work, only to discover that my vehicle was still not ready. When I asked about the status, I was informed that it would require another hour. Regrettably, I did not receive an apology or any acknowledgement of the delay. The staff seemed to be dismissive, which I considered unacceptable. Consequently, I have decided that this will be my only visit to this dealership. This was only for an oil change

I’d like to start by thanking Mike. I own a 2023 Audi A6, and due to a rare issue, I had to bring it in under warranty. Since there was no error code, identifying and fixing the problem was genuinely difficult and time-consuming. It was a challenging process for me, but both IVO and especially Mike did everything they could to keep me satisfied and reassured throughout. Mike kept me updated with regular messages and always gave me confidence that the issue would be resolved. He’s by far the most friendly, professional, and humorous service advisor I’ve ever met. This is a service center that focuses on solving problems rather than creating them, and in my opinion, it's the best Audi service experience I’ve had. I can confidently recommend this place to anyone.

Manny went above and beyond in servicing my 2021 S5. These wheels look brand new. Amazing. Thanks to the entire team.

I had a great experience at FJ Audi. My advisor Dan C was fantastic, keeping me in the loop every step of the way and working hard to find a solution that I could afford. He went above and beyond, which was a refreshing experience at a car dealership. I also loved the detailed video inspection, which helped to verify repairs that might be needed so you can actually SEE them and not feel like you are getting ripped off. Keep up the great work Dan and FJ Audi team!

Erick went above and beyond to make sure my service experience was worth coming back for. Fast service, reasonable prices, and most importantly, repaired an issue on my car I wasn't able to figure out for weeks. Thank you Erick! Would definitely recommend bringing your Audi here for any service needed.