AutoTech Auto Repair

Absolutely unacceptable behavior. I called the store, and the person who answered rudely put me on hold for 5 minutes without saying a word—then hung up on me. When I called back, he didn't even let me speak and just told me to "call another store." This is one of the most unprofessional and disrespectful customer service experiences I’ve ever had. If this is how you treat potential customers, you don’t deserve their business.

Two years have passed, and I am still incredibly upset. Let me tell you, steer clear of this mechanic shop in Chicago. You won't find a place that cares less about you or your car. The owner seems to be a stay-at-home proprietor, and the business is run by employees who don’t care about the business they make a living from. I took my 2010 Prius there because it had a significant knocking problem. After a test drive, we deiced on replacing a new axle, a new engine mount. They charged me $1,200 for just one piece CV axle and one engine mount replacement. Without even checking the prices of the parts, they slapped on a flat $250 charge for each part, regardless of their actual cost. They…

I brought my car in because I heard a noise, I was told that the shocks I had just had replaced were failing. I had them replace my shocks and was hearing noise a week and half later. I took it to another mechanic and they said that I hadn’t even had the alignment that I had paid for. So I had another alignment done on my car, which did not fix the noise. Then AUTUTECH tells me that I should’ve had links replaced with the shocks. How would I know that? You’re the one who told me what parts to get so why wouldn’t you tell me to get the links if they had to be replaced. I talked to two different people and got many different stories throughout the conversations. I was told that a manager would…

*Edit* the shop called me after posting this review and offered an apology and a partial refund. It did show me they care to own up to their mistakes and being helpful to their customers. I've gone to them a couple of times. Their diagnostic price is way too high for the poor quality. This last time they didn't actually find the problem I described in detail. Instead gave me a list of things to fix that were pricey. I had them redo my brakes, they overfilled my brake fluid, which was causing damage to the brakes. There were codes on my car ECU that they didn't look at. I had another mechanic fix their mistakes and oversights for much cheaper. The customer service is very nice.

This review is long overdue! Everyone at Auto Tech is amazing! They’ve been helping me take care of my classic cars and now my daily drivers for well over 20 years. Robert runs a tight ship and he and Tom know everything about cars. I have hit them with everything from blown engine and transmission to carburetor adjustment/tuning, A/C repair, the list is too long to name it all. My newest car is 2012 and my oldest is 1989 (but they’ve worked on cars as far back as 1967 for me). Tom explains how the mechanisms work and if the work needs to be done or if it can wait. They keep all of my cars in good running order, which explains why I don’t need a newer car! Carlos is amazing for follo…