Firestone Complete Auto Care

So pleased with Firestone's tire care after I needed a tow to their shop at 5215 N. Milwaukee at almost closing time, starting with Robert. Dropped the keys in the lock box, and the next morning Joey called me to install four new tires as they were way past their warranty date. Zach checked me out with quick service. Then one of my tire valves had a slow leak and I had to bring it back after 2 weeks. They repaired it within 15-20 min and there was NO CHARGE! They're a great team over there!

Had a nail in my tire and stopped by Firestone—so glad I did! Zach was incredibly helpful and kind. Not only did they take care of my issues right away, but went out of their way to help since my car was missing the key to unlock the tire. Great service, super friendly, and truly went the extra mile. Thanks, Zach!

Took my car here after a nail in the tire. The nail was about 2 inches from the sidewall. The tech made us wait for an hour before coming back saying it wasn’t able to be repaired and they recommend replacing the tires. I drove 20 minutes away to Just Tires on Harlem and Irving for them to find the issue in 2 minutes and have the same nail hole repaired in 15. Don’t go here, they will upsell you into buying new tires you do not need.

What can I say.....OUTSTANDING! The service was impeccable. From the time I went in due to a check engine light on, until I picked up my vehicle. Everyone was at the top of their game. I even had to return the next day due to check engine still lighting up. They found that one of the parts they installed was faulty. Part was change tested and ready to go in no time! EXCELLENT 5 STAR SERVICE.

I have always had good experiences at this Firestone, but this time I feel like I had help above and beyond. I have tires that are somewhat hard to find and usually take a week or two but I have to drive home to Florida in 4 days and I called and George helped me get them ordered and delivered in 1 day! I dropped my car off and Joe was super friendly and helpful and then when I came for pick up Robert was welcoming and funny and I honestly can’t say enough about this place. I will continue to use this Firestone for all my non dealership required needs, and I will even drive back from Florida just to deal with this guys. A+++